Privacy Policy

Last Updated: March 2026

Your privacy is important to us. This Privacy Policy (“Policy”) applies to services provided by Immerse Inc. (“we”, “us”, or “Company”) and our website, product pages, mobile or web applications, or other digital products that link to or reference this Policy (collectively, the “Services”) and explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may be used to personally identify you (“Personal Information”) and how we use it. This Policy applies to any visitor to or user of our Services.

We reserve the right to change this Policy at any time. We will notify you of any changes by posting a new Policy to this page and/or by sending notice to the primary email address specified in your account. Changes to this Policy are effective when they are posted on this page. Your continued use of our Services after we publish or send notice about changes to this Policy means that the collection, use, and sharing of your Personal Information is subject to the updated Policy.

WHAT INFORMATION DO WE COLLECT?

We may collect different types of information from you depending on how you use our Services, including Personal Information. “Personal Information” means information that relates to an identified or identifiable natural person. The categories of Personal Information we may collect are listed below.

Identifiers

We may collect your first and last name, email address, username, postal address, phone number, IP address, country, time zone, or display name.

Commercial information

We may collect your sales and subscription history for the Services.

Voice data

We may receive your voice data through your microphone. For moderation purposes, some of this voice data may be recorded and sent to a third-party service for additional processing. Any such recordings are anonymized and retained for no more than 30 days.

Sensory data

We may receive animation data derived from your head movement and facial expressions. Any such sensory data are anonymized and retained for no more than 30 days.

Neural and biometric data

Where you access the Services via virtual reality hardware, we may process neural and biometric data generated by your headset, including eye-tracking data. We do not sell neural or biometric data.

Recordings

We may record your session, including a video feed of your virtual reality avatar and first name, voice data, and other audio.

Transcription data

We may collect data contained in transcriptions of your AI conversations and other chat sessions in the Services.

Internet or other network activity

  • We may collect your activity history through cache, cookies, and REST API calls.
  • We may collect usage data and history.

FROM WHAT SOURCES DO WE COLLECT PERSONAL INFORMATION?

Directly from you

We may collect your Personal Information when you provide it to us directly, such as when you register for an account.

On Meta Quest and other VR headsets

Our Services may request permission to access certain features on your VR headset.

Automatically from you

We may collect your Personal Information automatically as you use our Services, including through cache, cookies, and REST API calls.

From third parties

We may receive Personal Information from third parties that help us provide or facilitate your access to the Services.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use the information we collect to:

  • Deliver and improve the Services and your overall user experience.
  • Protect against fraudulent, unauthorized, or illegal activity.
  • Analyze usage of the Services.
  • Email, message, or otherwise contact you with information and updates.
  • Send you confirmations, invoices, technical notices, and support messages.

HOW DO WE USE ARTIFICIAL INTELLIGENCE SERVICES?

Our platform utilizes Artificial Intelligence (AI) technology. AI-generated content is provided for educational purposes and should not be relied upon as professional advice.

DO WE SHARE YOUR PERSONAL INFORMATION?

We disclose personal information in the following circumstances:

  • With our corporate affiliates and subsidiaries.
  • With third parties that perform services to support our core business functions.
  • In connection with a change of ownership or control of our business.

HOW DO WE USE TRACKING TECHNOLOGIES?

Some features on the Services may require the use of cookies. These cookies include:

  • Required cookies: Essential for the services to operate.
  • Performance cookies: Improve how the services function and perform.
  • Functionality cookies: Provide enhanced features.

HOW DO WE SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction.

DATA RETENTION

We retain your Personal Information while your account is in existence or as needed to provide you Services.

MANAGING YOUR PRIVACY

All users may review, update, correct, or delete Personal Information by contacting us or accessing their user account.

YOUR RIGHTS UNDER APPLICABLE LAW

GDPR (EU and UK users)

You have rights regarding your Personal Information including:

  • Right of access, rectification, erasure, restriction, portability, and objection.

LGPD (Brazilian users)

You have rights to confirm processing, access, correction, anonymization, blocking, deletion, and portability of your Personal Information.

CCPA / CPRA (California users)

You have rights to know, delete, correct, opt-out, and limit use.

CHILDREN UNDER 16

The Services are not directed to individuals under the age of sixteen. If you believe we have collected Personal Information from someone under that age, please contact us immediately.

LINKS TO THIRD-PARTY WEBSITES

The Services may contain links to other websites. We do not endorse or are responsible for those websites.

HOW WE RESPOND TO DO NOT TRACK SIGNALS

We do not alter our practices when we receive a Do Not Track signal from a visitor’s browser.

INTERNATIONAL USERS

Immerse Properties can be accessed from various countries around the world. By using the Services, you consent to the transfer of your data to the United States.

CONTACT US

For general privacy questions: support@immerse.online

For data protection requests, GDPR/LGPD inquiries: privacy@immerse.online